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Tier-1 employer, metro location, and mid-level experience increase competition despite niche Cisco specialization.
Highly specialized Cisco collaboration and telephony skills limit cross-industry transferability.
Mandatory CCNP Collaboration and product-specific Cisco experience create strict screening.
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Own and resolve low to medium complexity installation and break/fix issues during project lifecycle for Cisco Unified Collaboration technologies.
Provide technical support including configuration, installation, activation of security certificates, and troubleshooting in collaboration with senior engineers.
Assist in documentation, project administration, and conduct basic presentations within customer organizations.
Bachelor's degree or equivalent in IT, Computing, or related field.
Valid CCNP Collaboration certification mandatory; Voice certification preferred.
Moderate level experience in technical implementation engineering for collaboration technologies and experience with Cisco Unified Communications Manager, Unity Connection, Contact Centre Express, and voice gateways.
Workplace type: Hybrid working. Work Experience Required: Moderate level experience explicitly mentioned in JD.
Developing subject matter expert with growing responsibility for problem resolution and troubleshooting within collaboration technology projects.
Experience engaging with clients, conducting presentations, and mentoring L1 engineers.
Demonstrated ability to work with complex Cisco collaboration deployments including multi-cluster environments and virtualization technologies.