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Tier-1 brand and Bangalore location increase candidate density, but networking specialization reduces broad applicant pool.
Requires explicit networking hardware, firewall, and routing protocol expertise, limiting cross-domain transferability.
Requires specific networking technologies and ITSM skills though no explicit years, leading to moderate filtering.
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Provide managed services at entry-level to maintain client's IT infrastructure operational.
Monitor, investigate, and resolve technical incidents and problems using ITSM tools and approved procedures.
Support maintenance activities, optimize incident handling, and occasionally assist in projects and disaster recovery tests.
Bachelor’s degree in information technology/computing or equivalent experience.
Basic understanding of networking technologies including Pulse Secure SSL VPN, Virtual Juniper, Palo Alto, Fortinet Firewalls, Cisco Nexus switches, routers, Cisco ACS, ISE, Meraki switches, and routing protocols BGP, OSPF, EIGRP.
Experience Required: Not explicitly mentioned in the JD.
Workplace type: On-site.
Disciplined in handling ITSM tickets promptly and following SOPs to resolve incidents.
Capable of planning with adaptability to changing environments while maintaining client-focused service.
Comfortable working across different cultures with strong communication and resilience under pressure.