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Tier-1 brand, metro location, entry-level generalist network role increases applicant density.
Networking skills are transferable across industries but require domain-specific expertise, giving medium sensitivity.
Specific vendor networking skills required but no explicit years makes screening moderately strict.
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Provide managed network services by proactively monitoring, investigating, and resolving technical incidents and problems for client infrastructure.
Perform first-line incident investigation and request fulfilment following approved processes, including telephonic, ITSM ticket, or chat support.
Identify opportunities for service optimization, automation, and contribute occasionally to project work and disaster recovery tests.
Basic understanding of network technologies including Pulse Secure SSL VPN, Juniper, Palo Alto, Fortinet firewalls, Cisco Nexus switches, ASR/ISR routers, Cisco ACS, ISE, Meraki switches, and routing protocols such as BGP, OSPF, EIGRP.
Proficient in ITSM tools and processes; disciplined in ticket handling per defined SOPs.
Bachelor’s degree in Information Technology/Computing or equivalent experience.
Workplace type: On-site; Work Experience Required: Not explicitly mentioned in the JD.
Operates effectively in a structured, process-driven environment requiring adherence to SOPs and ITSM standards.
Able to manage client interactions with clear communication and cultural sensitivity to ensure positive experiences.
Adaptable to shift work and occasional extended hours, with resilience under pressure and a focus on service quality.