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Tier-1 brand, metro location, generalist mid-level infrastructure role with hybrid element increases competition.
Data-centre, networking and vendor-specific skills limit cross-industry transferability.
Requires vendor-specific technologies and certifications but no explicit years, so moderate strictness.
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Provide remote technical support for Data Centre clients by diagnosing and resolving incidents to meet SLA targets.
Maintain and update service records, configuration items, and knowledge articles to ensure accurate incident resolution processes.
Collaborate with stakeholders, vendors, and teams to investigate and resolve technical problems in Data Centre technologies.
Bachelor's degree or equivalent in Information Technology, Computing, or related field.
Moderate experience in technical support, troubleshooting, and remote Data Centre technologies including networking, VoIP, security, storage, and virtualization.
Professional certifications in Data Centre technologies such as CCNP (DC), ONTApp, EMC, or similar.
Workplace type: Hybrid working; Work Experience Required: Moderate level; Notice period: Not explicitly mentioned.
Experience working with vendor technologies like Cisco, EMC, Dell, Avaya in Data Centre environments.
Ability to follow structured incident management and escalation procedures within a service support framework.
Strong analytical skills with experience handling multi-stakeholder coordination including clients, vendors, and internal teams for incident resolution.