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Tier-1 brand, metro location, and popular SRE role increase candidate competition.
Payments and critical-infrastructure context with Erlang requirement create high cross-industry sensitivity.
Explicit 7-year requirement plus Erlang, ITIL, and critical-infrastructure experience enforce strict shortlisting.
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Own production readiness and reliability strategy for Mastercard's New Payment Platform.
Lead operational excellence initiatives including availability, observability, capacity planning, performance management, automation, and self-healing in software lifecycle.
Drive global incident/problem management, vendor management, and stakeholder communication including for critical national infrastructure solutions.
Bachelor's or master's degree in Computer Science or equivalent.
Minimum 7 years leading global support teams for high volume, critical infrastructure applications.
Experience with ITIL methodology and Erlang programming language.
Work Experience Required: 7 years of leading global support teams.
Experienced in coordinating global, multi-geography teams supporting critical payment infrastructure.
Skilled in production engineering, incident triage, root cause analysis, and risk/compliance management.
Able to lead adoption of AI and automation technologies to improve operational efficiency and platform reliability.