Manager, Product Management, Product Resilience

Own end-to-end product management for Mastercard Cross-Border Services, ensuring customer success through issue resolution and configuration support.

Collaborate with internal teams and partners to draft business requirements, track issues, prioritize product roadmap using Aha, and commercialize new product features.

Act as SME to train stakeholders, articulate market problems, define product enhancements, and provide thought leadership for cross-border payment product vision and delivery.

Work Experience Required: Not explicitly mentioned in the JD

Strong understanding of Cross-Border payment flows, SWIFT formats, FX management, compliance, and payment schemes/ecosystems (RTP, ACH, Wires for domestic and cross-border).

Proven product management skills including business analysis, problem solving, and ability to build and deliver product enhancements.

Excellent verbal and written communication, organizational skills, and ability to work across diverse teams in multiple time zones.

Experienced in managing complex payment products within cross-border payment or financial ecosystems, with deep functional and technical knowledge.

Skilled in stakeholder management, governance, and project tracking involving multiple internal and external teams.

Demonstrated ability to define product vision, prioritize roadmaps, and deliver customer-centric solutions in a fast-paced environment.