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Job Description
Structured overview of role & requirementsAbout This Role
Manage North America Tender customers including negotiation rounds and tender execution to support customer account growth.
Coordinate with internal teams such as Contract Correction, Disputes, and Invoice Quality for accurate contract administration and customer service.
Drive tender strategy analysis and support governance reporting to improve tender management processes and commercial outcomes.
Minimum Requirements
Bachelor’s or Master’s degree from a recognized university.
Minimum 5 years of experience in Customer Service, Tender, Sales, or Performance Management.
Proficient in Microsoft Excel and PowerPoint with strong analytical and presentation skills.
Willingness and ability to work night shifts (6 PM to 3 AM) to support North America business operations.
Ideal Candidate Profile
Experienced in handling tender negotiations and managing large customer accounts in a B2B environment, preferably in logistics or related sectors.
Strong stakeholder management skills with ability to work across sales, trade, marketing, and operational teams.
Detail-oriented and analytical mindset with experience in improving tender or contract management processes.