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Metro location and mid-level experience increase competition, but specific ServiceNow/Workday skills narrow applicant pool.
HR operations skills with Workday/ServiceNow are moderately transferable across industries, but tool experience matters.
Explicit 4+ years plus mandatory ServiceNow and Workday experience enforces strict resume filtering.
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Serve as the first point of contact for HR inquiries across the APAC region via ServiceNow, email, and chat, managing cases within established SLAs.
Perform routine HR transactions and data updates in Workday, ensuring accuracy and compliance with policies and regional labor laws.
Collaborate with HR Business Partners and other teams to resolve employee issues and contribute to process improvement initiatives while maintaining documentation and knowledge articles.
Bachelor's degree in Human Resources, Business Administration, or a related field.
4+ years of experience in HR Shared Services, HR Operations, or HR Service Delivery.
Hands-on experience with ServiceNow case management tool and working knowledge of Workday HR processes.
Working knowledge of English; willingness to work late shifts and travel if necessary.
Experienced in supporting employees across the APAC region and managing SLA-driven environments with multiple priorities.
Skilled in stakeholder management and delivering high-quality customer service in HR operations.
Detail-oriented with excellent organizational, communication, and time management capabilities.