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Job Description
Structured overview of role & requirementsAbout This Role
Own end-to-end incident management lifecycle ensuring timely resolution according to SLAs and KPIs.
Manage and optimize IT operations through DevOps practices, maintaining CI/CD pipelines and developing automation scripts.
Monitor system health using cloud-native tools, optimize infrastructure for performance, scalability, and cost-efficiency, and maintain technical ownership of applications and infrastructure.
Minimum Requirements
Strong experience in IT Operations / Production Support.
Hands-on experience with AWS Cloud Platforms, CI/CD tools like Jenkins, GitLab, and GitHub, and scripting languages such as Python and PowerShell.
Proven skills in incident, problem, and release management with SLA/KPI-driven operations.
Work Experience Required: Not explicitly mentioned in the JD.
Ideal Candidate Profile
Experienced in managing complex incident response processes and cross-team stakeholder communication within a global environment.
Skilled in applying DevOps best practices and automation to improve operational efficiency and system reliability.
Able to monitor, optimize, and manage cloud infrastructure with a focus on scalability and cost-efficiency.
