Technical Support Engineer - Commerce Cloud
Salesforce, Inc.Match Score
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Job Description
Structured overview of role & requirementsAbout This Role
Troubleshoot and resolve technical issues in Salesforce B2C Commerce Cloud platform, supporting customers and partners.
Develop and maintain technical expertise in B2C Commerce products and create knowledge base materials to improve team efficiency.
Review support cases for technical accuracy and meet monthly KPI targets related to customer support and issue resolution.
Minimum Requirements
3-4 years of engineering/programming experience.
Experience with B2C Commerce Cloud technologies (SFCC, SFRA, PWA Kit).
Proficiency in JavaScript, HTML, CSS, and web services (REST/SOAP APIs).
Work Experience Required: 3-4 years engineering/programming experience
Ideal Candidate Profile
Strong experience in debugging and troubleshooting e-commerce applications and cloud platforms.
Technical proficiency in client-side frameworks, server-side JavaScript, and APIs integrations.
Experience with performance analysis, database concepts (SQL/NoSQL), and knowledge of vendor-specific eCommerce technologies (Salesforce B2C Commerce, Adobe, Oracle).