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Common entry NOC role, Hyderabad metro and broad non-niche skills increase candidate competition.
Core NOC, networking, and monitoring skills are broadly transferable across industries.
Explicit 1–2 years requirement plus ITIL/NOC skills and 24x7 shift requirement raises shortlisting rigidity to medium.
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Perform routine service management duties such as report generation, dashboard provision, and assistance with Change, Problem, and Request management processes under guidance.
Maintain high standards of written communication and ensure ticket hygiene is consistently high.
Build and maintain positive working relationships with internal teams and clients; escalate complex issues as per escalation protocols.
BA/BS degree or equivalent combination of education and experience.
1-2 years of relevant experience in NOC Operations, Networking, ITIL basics, Data center, Servers, and Infrastructure Monitoring.
Willingness to work 24x7 rotational shifts.
Work Experience Required: 1-2 years in relevant domain.
Familiar with service management practices and methodologies, with ability to assist in routine service processes.
Experience interfacing with internal teams and clients to manage day-to-day ESM processes.
Skilled at maintaining operational ticket hygiene and handling service reporting and analysis.