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Generic operations title, metro location, and broad skill requirements increase candidate competition.
Skills are moderately transferable but insurance claims experience increases domain sensitivity.
Moderate filters like 35 WPM typing, shift flexibility, and claims knowledge preference.
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Ensure timely and accurate delivery of operational services meeting turnaround time (TAT) targets.
Maintain and document standard operating procedures (SOPs) and operating instructions to ensure service accuracy.
Identify and implement process improvements; execute issue and query resolutions as part of operations.
Typing speed of at least 35 WPM.
Good oral and written communication skills.
Ability to work night shifts and flexible shift schedules.
Work Experience Required: Not explicitly mentioned in the JD.
Comfortable working in shift-based environments, including night shifts and extended hours as needed.
Familiarity with Microsoft Office (Word, Excel, PowerPoint) and web-based systems.
Experience in claims processing or prior claims knowledge is advantageous but not mandatory.