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Remote role, common Operations Manager title, metro location, and broad skillset increase applicant competition.
Role demands deep M365 technical-support operations expertise, limiting cross-industry transferability.
Explicit 8+ years requirement plus domain-specific M365 technical support and managerial skills enforce strict shortlisting.
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Lead and manage operations of Microsoft M365 technical support teams, including process implementation and team guidance.
Develop and execute strategies aligned with organizational goals, collaborating with senior management and handling client presentations (MBR, QBR).
Oversee performance management, continuous service improvement, risk communication, and career development within the team.
Minimum 8 years experience as operations head/manager in Technical Support process specifically for Microsoft M365.
Graduate degree is mandatory.
Experience in client handling and presenting management/business review reports is preferred.
Work location is remote with rotational shift timings as per business needs (NOAM, EMEA, LATAM, Graveyard).
Demonstrates strong leadership with business acumen and analytical skills in managing technical support operations.
Comfortable managing and motivating teams while driving process improvements in a fast-paced environment.
Experienced in collaborating with senior stakeholders and engaging clients efficiently with a transformational mindset for process optimization.