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Job Description
Structured overview of role & requirementsAbout This Role
24x7 monitoring, fault detection, and incident management for network infrastructure to ensure SLA compliance and high availability.
Perform L1/L2 troubleshooting, analyze network alarms, and coordinate incident resolution with internal teams, vendors, and field staff.
Track SLA/KPI compliance, manage trouble tickets, support change activities, and prepare incident and shift handover reports.
Minimum Requirements
Bachelor’s degree in Engineering, IT, or Computer Science from a recognized institution.
Knowledge of telecom networks including 2G/3G/4G/5G preferred.
Experience with network monitoring tools (SolarWinds, Zabbix, Netcool, Nagios) and ticketing tools (ServiceNow, Remedy, JIRA).
Basic Linux/Unix knowledge; Work Experience Required: Not explicitly mentioned in the JD.
Ideal Candidate Profile
Experienced in telecom network operations with practical skills in monitoring and managing RAN elements like RNC, BSC.
Capable of working in 24x7 operational environments with incident escalation and vendor coordination responsibilities.
Comfortable handling network protocols such as SNMP, GTP, SIP, and HTTP relevant to telecom monitoring and troubleshooting.