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Tier-1 brand and metro location increase applicants, but niche Power Platform/process excellence skills moderate competition.
Process excellence and automation skills transfer well, but banking risk/compliance emphasis increases domain specificity.
Mandatory 7+ years plus process excellence, Power Platform and transformation leadership make screening stringent.
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Advise senior leadership on technology and business service programs addressing highly complex, multi-line business needs.
Lead strategy and resolution of complex challenges with long-term, large-scale, and cross-functional business and technology solutions.
Provide vision and expertise to implement innovative, enterprise-wide business and technology solutions while supporting strategic initiatives and operational process execution.
7+ years Information Technology experience supporting Business Services (or equivalent experience/education).
Deep expertise in process engineering, Lean/Six Sigma, BPM, workflow redesign, standardization, continuous improvement.
Proven capability with automation technologies including Power Platform (Power Automate, Power Apps), workflow orchestration, and intelligent automation.
Strong analytical skills using Power BI and data-driven decision making; experience leading large-scale transformation programs.
Experienced in leading enterprise-wide technology and business process transformation initiatives focused on operational excellence.
Skilled in deploying automation and AI-enabled productivity solutions (e.g., Microsoft Copilot) to enhance efficiency and workflows across multiple business units.
Strong cross-functional influence and executive communication skills to drive adoption and build a culture of continuous improvement in complex organizations.