Back
Tier-1 brand, metro location, generalist L2 managed services role, and broad skill requirements increase applicant competition.
Security managed services skills are domain-specific and less transferable across unrelated industries.
No explicit years but mandatory managed-security and ServiceNow experience make shortlisting moderately strict.
Login to See Your Match Score
Create a free account or log in to unlock your CV match score across:
Ensure operational continuity of clients' security infrastructures by monitoring, investigating, and resolving technical incidents within SLAs.
Manage ticket queues, perform operational tasks, and document resolution actions, providing second-level support and managing client escalations.
Collaborate with automation teams to optimize and automate routine tasks; contribute to change management and trend analysis for process improvements.
Experience in managed security services and working knowledge of ticketing tools, preferably ServiceNow.
Bachelor's degree or equivalent qualification in IT/Computing, or relevant work experience.
Workplace Type: On-site.
Work Experience Required: Not explicitly mentioned in the JD.
Strong technical troubleshooting and incident management skills within security infrastructure contexts.
Ability to communicate effectively across cultures and teams, facilitating collaboration and escalations.
Proactive and adaptable, with strong planning skills and focus on client satisfaction under pressure.