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Tier-1 employer and Bangalore metro increase applicant density despite niche data-centre specialization.
Vendor-specific data-centre and infrastructure skills moderately restrict cross-industry transferability.
Certifications and vendor-specific data-centre technologies make filters moderately strict.
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Provide remote technical support for data centre clients by identifying, diagnosing, and resolving technical incidents and problems to meet SLA requirements.
Maintain and update support processes, documentation, and configuration items to ensure accurate service records and knowledge base.
Collaborate with clients, vendors, and internal teams to investigate root causes, escalate unresolved issues, and coordinate service recovery and preventative measures.
Bachelor's degree or equivalent in Information Technology, Computing, or related field.
Professional level certification in Data Centre technologies (e.g., Cisco CCNP DC, NetApp, EMC).
Moderate experience in call center routing, VoIP, security/firewalls, networking (routing, switching), IT infrastructure (storage, backup, server virtualization) and technical support.
Workplace: Hybrid. Work Experience Required: Moderate experience providing remote support in Data Centre technologies; moderate experience in technical support and troubleshooting.
Experienced in handling remote technical support incidents within data centre environments and familiar with vendor technologies like Cisco, EMC, Dell, Avaya.
Ability to work in a structured process-driven environment prioritizing incident diagnosis, escalation, and SLA adherence.
Strong analytical skills with attention to detail and capability to manage configuration items and documentation rigorously.