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Mid-level metro QA role with common title and 3-year range, but niche Dialogflow/IVR requirement limits applicants.
Specialized Dialogflow/GECX IVR skills create strong domain specificity across industries.
Mandatory 3+ years plus required Dialogflow/GECX and IVR expertise makes screening highly strict.
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Design and execute end-to-end automated test suites for AI-powered IVR flows and intent recognition.
Build conversational AI evaluation suites for developer unit testing.
Partner with developers to ensure quality across conversational voice interactions.
Minimum 3 years of experience in QA Automation Engineering.
Experience with Google Enterprise CX (GECX) and Dialogflow (CX/ES).
Hands-on experience in IVR Testing and Conversational AI / Automation Testing.
Work Experience Required: Minimum 3 years in related field.
Strong expertise in testing AI-driven IVR platforms and conversational AI flows.
Experienced in building developer-facing test cases and evaluation benchmarks.
Comfortable working collaboratively with development teams to improve product quality.