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Job Description
Structured overview of role & requirementsAbout This Role
Deliver HR service center support focused on global HR programs, tools, and processes for regions including Europe and Latin America.
Lead or coordinate regional and global HR Connect projects, provide expert support on complex inquiries, and serve as a senior guide to HR Connect team members.
Act as subject matter expert for ServiceNow and Workday, driving system improvements, managing HR knowledge bases, and ensuring high-quality customer service within service level agreements.
Minimum Requirements
Bachelor’s degree or equivalent in Human Resources, Business Administration, Economics, or related field.
7 to 10 years of HR professional experience in a commercial service delivery or customer service environment.
Fluency in English and Spanish plus at least one additional language.
Hands-on experience with Workday HCM functions and ServiceNow systems; strong project management skills including agile methodologies.
Ideal Candidate Profile
Experienced in multinational service center environments supporting global HR programs and processes.
Proven ability to manage complex HR projects and system/process improvements involving Workday and ServiceNow platforms.
Skilled at knowledge transfer, coaching peers, and collaborating across multicultural and international teams.