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Hybrid metro role with a common title and remote reach, but elite-MBA requirement reduces applicants.
Operations skills transfer across industries, but premier-MBA and services/SLA experience preference raise specificity.
Mandatory premier-MBA, 5+ pre-MBA experience, and required data and operations skills enforce strict screening.
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Own workforce planning and capacity management including demand forecasting and model permanent vs gig workforce mix.
Manage client and account operations metrics, contract SLAs, and support QBR and MBR reporting with account leadership.
Lead operational performance management and cross-functional projects ensuring delivery standards, data accuracy, and issue resolution.
MBA from a premier institute (IIM A,B,C, L,K, I, ISB, XLRI, FMS, SPJIMR, MDI or equivalent).
Minimum 5 years full-time work experience prior to MBA.
Operations experience with accountability for metrics, planning vs actual outcomes in sectors like BPO, ITES, technical support, supply chain, logistics, banking ops, healthcare, ecommerce or similar.
Strong data skills including advanced Excel and SQL or equivalent.
Strategic and operational leader comfortable owning complex, ambiguous problems end-to-end in a distributed workforce services environment.
Experience with client-facing roles involving reporting, stakeholder management, and SLA accountability in services businesses.
Familiarity with data analytics tools and methods, with capability to produce actionable insights for senior leadership rapidly.