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Niche ServiceNow architect role with senior requirement reduces candidate density.
Strong ServiceNow and ITOM domain requirements restrict cross-industry transferability.
Multiple mandatory ServiceNow ITOM, CMDB, and integration skills with 8+ years experience requirement.
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Own the design and continuous improvement of tailored ServiceNow ITOM solutions, ensuring alignment with business, compliance, and governance requirements.
Lead holistic enterprise-grade ServiceNow ITOM architecture including Visibility, Health, Event Management, and CMDB governance across global environments.
Collaborate cross-functionally including DevOps and product teams to optimize processes, embed AI capabilities, and integrate ITOM with HAM and SAM for operational transparency.
Degree in Computer Science mandatory.
Minimum 8 years of professional experience as ServiceNow Solution Architect, specifically with ITOM modules (Visibility, Health, Event Management).
Proven expertise in CMDB architecture, Discovery, Service Mapping, and event correlation in a global enterprise setup.
Experience integrating monitoring tools, cloud platforms, and AI/ML in IT operations; Agile project experience required.
Experienced hands-on ServiceNow ITOM architect with demonstrated ability in large-scale global enterprise implementations.
Strong cross-team collaboration skills with ability to drive DevOps and product team alignment around platform usage and process optimization.
Technically adept in leveraging AI/ML for operational intelligence, and skilled in integrating ServiceNow ITOM with HAM, SAM, and external monitoring tools.