Back
Generalist infra role in a metro with broad skillset requirements increases applicant competition.
Core IT infrastructure skills (Windows, networking, virtualization) are broadly transferable across industries.
Explicit 2–3 years plus required ESXi, networking and Windows skills creates moderate filtering.
Login to See Your Match Score
Create a free account or log in to unlock your CV match score across:
Provide first-level technical support and manage IT infrastructure incidents and requests using ITSM tools.
Perform basic troubleshooting for networking components, ESXi servers, Windows systems, and hardware devices.
Monitor IT infrastructure performance and provide on-site and remote end-user support, escalating complex issues as needed.
2-3 years of experience in IT infrastructure support or related areas.
Bachelor’s degree in IT, Computer Science, or related field (or equivalent experience).
Basic knowledge of passive and active networking (LAN/WAN, switches, routers), ESXi servers, Windows OS troubleshooting.
Flexibility to work shifts or on-call support if required.
Experienced in IT infrastructure support with hands-on troubleshooting skills across networking, virtualization, and Windows systems.
Comfortable working in a team-oriented environment supporting users with varying technical proficiency.
Skilled in incident/request management using ITSM tools like ServiceNow and capable of handling both remote and on-site support scenarios.