Senior Operations Supervisor - HR Shared Services

Lead global HR Shared Services operations focusing on onboarding, internal transfers, and offboarding to ensure compliant, scalable, and high-quality employee lifecycle processes.

Serve as the senior Workday Subject Matter Expert (SME) driving enhancements, automation, data accuracy, and digital transformation initiatives for HR technology systems worldwide.

Manage multi-region HRSS teams, optimize resource allocation and stakeholder partnerships, while ensuring governance, SLA compliance, and acting as escalation point for complex cases and audits.

8–12 years of progressive leadership experience in HR Shared Services or HR Operations, managing global teams.

Strong Workday expertise including business process configuration, data management, and lifecycle workflows.

Deep knowledge of global HR compliance, statutory labor norms, governance controls, and audit procedures.

MBA or equivalent advanced degree in HR preferred; experience with Lean, Kaizen, Six Sigma methodologies advantageous.

Experienced in leading multinational HR operations with demonstrated success in process standardization, automation, and digital transformation.

Strategic operator capable of governing SLAs, KPIs, and compliance metrics while collaborating effectively across HR, IT, Legal, and Compliance functions.

Comfortable managing geographically dispersed teams with strong stakeholder communication skills and ability to handle high-complexity escalations.