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Strong employer brand, metro Bengaluru location, mid-level generalist operations role increases candidate competition.
Requires facilities management, MSA contract and client-facing IFM experience, limiting cross-industry transferability.
Requires 5+ years, IFM/facilities experience, client-facing skills and advanced Excel/SharePoint, so moderately strict.
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Drive operational performance by delivering contractual performance reports (Monthly Management Reports, Quarterly Business Reviews) and tracking KPIs, CPIs, and SLAs.
Ensure quality assurance, data governance, and compliance through maintaining procedures, document control, non-compliance tracking, and data integrity.
Manage day-to-day administrative operations including onboarding/offboarding, office procurement, meeting logistics, and serve as primary contact for client and internal stakeholders on performance and contract governance.
Minimum 5 years experience in operations, performance management, administration or related field, preferably in corporate or facilities management environments.
Demonstrated experience in performance reporting, contract governance, or quality assurance.
Proficient in Microsoft Office Suite including advanced Excel, Word, PowerPoint and SharePoint.
Location: On-site Bengaluru, KA. Work Experience Required: Minimum 5 years.
Experience working in client-facing roles within complex stakeholder structures and managed services or outsourcing environments.
Strong organizational skills with ability to manage multiple complex workstreams and tight deadlines, owning delivery and driving continuous improvement.
Preferred experience with Integrated Facilities Management or Corporate Real Estate and familiarity with Lean, Six Sigma or Agile methodologies.