Back
Mid-level generalist cloud support role at a known product company with broad tooling expectations.
Cloud and support skills are transferable, but supply-chain techno-functional knowledge increases domain specificity.
Explicit 5-7 years plus mandatory cloud, Kubernetes, SQL, monitoring and shift requirements raises strictness.
Login to See Your Match Score
Create a free account or log in to unlock your CV match score across:
Own end-to-end resolution of complex technical support cases for global customers, ensuring adherence to SLAs and improving customer satisfaction and NPS scores.
Collaborate with global technical and functional teams to maintain customer environments, replicate issues, and provide robust solution support including during critical incidents.
Drive process improvements and automation opportunities, represent product technical roadmaps internally and to strategic customers, and contribute to architecture simplification.
Bachelor's degree in STEM or related field.
5 to 7 years of experience, including in support engineering roles.
Technical skills: Proficient with SQL/Oracle DB complex queries; experience with AppDynamics, Splunk, ServiceNow; familiarity with Cloud environments and SaaS support.
Must be flexible to work in rotational shifts (6am-3pm, 2pm-11pm, 10pm-7am).
Experienced in supply chain domain, with techno-functional expertise bridging technical and functional aspects of customer solutions.
Capable of managing high-pressure customer interactions and providing critical issue resolution with a sense of urgency.
Effective collaborator in a large global team, comfortable with continuous learning and cross-timezone communication.