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Mid-level generalist support role with broad tech requirements and recognizable vendor brand.
Requires supply-chain/WMS product knowledge plus cloud support skills, making background moderately specific.
Explicit 6–8 years and mandatory techno-functional, cloud and monitoring tool requirements.
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Own end-to-end customer solution support and engage globally to resolve technical issues, ensuring high customer satisfaction and improving NPS scores.
Manage and replicate customer environments, maintain knowledge of customer solutions and integrations, and provide timely and quality solutions adhering to SLAs.
Drive architecture simplification, process improvement, and automation in routine support tasks; represent product vision and technical roadmaps internally and to strategic customers.
6 to 8 years of work experience in support engineering or related technical roles.
Bachelor’s degree in STEM or related field.
Experience with SQL/Oracle complex queries and support tools like AppDynamics, Splunk, and ServiceNow.
Flexible to work in rotational shifts (6am-3pm, 2pm-11pm, 10pm-7am).
Strong techno-functional expertise with proven ability to support and resolve complex issues in Cloud/SaaS supply chain environments.
Experience collaborating with global technical and functional teams, acting as a point of contact for both technical and functional aspects in support cases.
Analytical and communicative professional comfortable working in shift-based, high urgency environments and driving customer-centric solutions.