Technical Customer Success Manager - North America

Lead technical post-sale lifecycle for major global enterprise portfolios, ensuring smooth scaling of complex compliance and security data.

Drive hands-on onboarding and technical implementation including API integrations, SSO setup, and process automation for engineering and security teams.

Collaborate during pre-sales to analyze prospects’ software architecture, build proof of value plans, and provide strategic advisory on cybersecurity and compliance mandates.

3 to 5 years experience in technical, client-facing engineering roles (e.g., Solutions Engineer, Technical Account Manager, Technical CSM).

Proven experience in a B2B SaaS Product company (Series A to C) or global product engineering environment; candidates solely from large IT service or outsourcing firms will not be considered.

Fluent technical skills with REST APIs, JSON/XML parsing, Postman, and developer scripting.

Must be able to work remotely from India supporting US and Canada time zones with daily synchronous communication.

Experienced operating at the intersection of pre-sales engineering, technical implementation, and customer enablement in cybersecurity or software supply chain security domains.

Able to handle tier-1 support triage including debugging, data validation, and isolating platform issues before escalation.

Comfortable briefing technical details and security mandates to senior stakeholders including Directors and C-level executives.