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Tier-1 employer, mid-level generalist operations role in metro location creates high candidate competition.
ITIL/service-delivery focus favors IT-service backgrounds, but skills are transferable across operations roles.
Explicit 4–7 year requirement plus ITIL and service-delivery skills creates moderate shortlisting strictness.
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Handle complex problems and projects within ITIL account service operations with standard solutions.
Manage small projects under supervisor oversight.
Analyze and report statistical data on service level compliance and operational effectiveness.
4-7 years of relevant experience.
Undergraduate degree or equivalent combination of education and work experience.
Solid understanding of ITIL processes and principles.
Willingness and ability to travel domestically or internationally, including overnight trips.
Experienced in managing basic service delivery processes and associated projects.
Skilled in adapting communication for various internal and external audiences.
Capable of compiling and analyzing service level compliance and operational data for reporting.