Sr. Executive - Key Account Management (Contract Logistics)

Own the management of assigned key logistics clients, serving as the main point of contact to ensure service levels meet agreed SLAs.

Coordinate daily operations across warehouse, transportation, billing, and other teams to ensure on-time dispatches, deliveries, and fulfillment of service commitments.

Prepare and deliver regular MIS reports tracking operational performance, billing, and client issues, proactively flagging risks and areas for improvement.

Minimum 2 years of work experience in logistics, 3PL, warehousing, or transportation roles.

Proven client-handling skills with operational knowledge of key account logistics management.

Proficiency in MS Excel and MIS reporting, with strong communication skills.

Graduate degree in any discipline; MBA or PG Diploma in Logistics is a plus.

Experienced in managing key accounts within contract logistics or supply chain environments with ownership of end-to-end client service.

Operationally focused with ability to coordinate multiple internal functions to meet client SLAs and resolve escalations effectively.

Comfortable working in fast-paced environments requiring strong reporting discipline and proactive problem resolution.