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Tier-1 brand, metro hybrid role and generalist customer-service title create high applicant competition.
Vendor management, ticketing, and customer-service skills are broadly transferable across industries.
Explicit 2+ years requirement plus mandatory systems knowledge (Siebel, SAP) and SLA responsibilities.
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Serve as primary contact for retail site personnel, field managers, and vendors on equipment/property maintenance and compliance issues.
Manage inspection tickets, troubleshoot equipment failures, coordinate vendor dispatch, and ensure maintenance SLA compliance.
Support incident management and emergency response activities, including administration of damage claims and notification center communications.
High School diploma required.
Minimum 2 years of business experience in relevant customer service or emergency center.
Working knowledge of e-Maintenance, Siebel, SAP, and Microsoft Office applications required.
Remote work is hybrid; eligible for in-country relocation; no travel expected.
Experienced in coordinating technical maintenance and vendor services in a high-pressure environment with emphasis on SLA adherence.
Skilled in managing incident and emergency response communications and coordinating cross-functional teams under time-sensitive conditions.
Comfortable using and maintaining multiple electronic systems to support data accuracy and operational efficiency.