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Tier-1 brand, common mid-level operations title, and likely metro hiring increase applicant competition.
Banking operations and regulatory requirements limit cross-industry transferability, raising background sensitivity.
No explicit years but mandatory banking experience and AML training make hiring filters moderately strict.
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Process and administer customer and bank-initiated service requests including creation, amendment, cancellation, and closure of products or services.
Ensure defect-free and timely processing of operational activities and remediation tasks using digital tools like automation, macros, and bulk data capture.
Coach and develop team members to improve skills and capability; continuously evaluate and improve operational processes and management information.
Graduate or higher degree required.
Experience in banking operations, customer servicing, or similar regulated environment mandatory.
Strong understanding of process adherence, risk awareness, and quality control.
Mandatory completion of Anti-Money Laundering and Sanctions training and assessment.
Experience managing multiple tasks and delivering outcomes in a regulated banking operations environment with strong process discipline.
Comfortable using and supporting digital tools to enhance operational efficiency and data management.
Demonstrated coaching ability with a focus on skills development and continuous improvement of service delivery.