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Tier-1 brand, mid-level DevOps role in Bangalore with common skills increases applicant competition.
Core cloud, Kubernetes, and monitoring skills are highly transferable across industries.
Explicit 3-7 years plus required AWS, Kubernetes, monitoring and scripting mean moderate shortlisting rigidity.
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Act as primary escalation point for unresolved L1 incidents, providing advanced troubleshooting and root cause analysis for Rakuten Mobile's critical applications including eSIM service.
Manage incident resolution within SLAs by analyzing application, infrastructure, and integration issues using logs and monitoring tools; coordinate closely with L3/DevOps teams.
Contribute to problem management, continuous service improvement, audit planning, and mentor L1 engineers through knowledge base creation and training.
Bachelor's degree in Computer Science, Information Technology, or related technical field from a recognized university.
3-7+ years experience in L2 technical or application support in a 24/7 operations environment.
Strong hands-on experience with AWS cloud infrastructure and monitoring (EC2, VPC, S3, CloudWatch, Lambda), Kubernetes, containerization, and microservices.
Proficiency with monitoring tools (Grafana, Prometheus, ELK Stack, Loki, Sentry), scripting (Shell/Bash, Python), ticketing systems (Jira, ServiceNow, Zendesk), networking, Linux/Unix administration, and database querying.
Experienced in complex IT system troubleshooting and operational execution within cloud-native telecom or related large-scale infrastructure environments.
Able to independently manage escalations balancing severity and SLAs while collaborating cross-functionally with DevOps and software teams.
Demonstrates strong analytical skills, familiarity with DevOps and CI/CD methodologies, and ability to drive problem management and stability initiatives.