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Job Description
Structured overview of role & requirementsAbout This Role
Own backend application support and enhancement activities including troubleshooting production issues and optimizing system performance.
Deliver managed services backend support by handling incidents, service requests, problem tickets, and minor enhancements within SLAs.
Collaborate with cross-functional teams to support deployments, perform root cause analysis, and document technical knowledge in a managed services environment.
Minimum Requirements
4–7 years of hands-on backend development or production support experience in a managed services environment.
Proficiency with backend technologies such as Java/Spring Boot, Node.js, Python, or .NET.
Experience with REST and SOAP APIs, microservices architecture, and databases like MySQL, PostgreSQL, Oracle, SQL Server, or MongoDB.
Bachelor's degree in Computer Science, IT, or related field (BE/B.Tech/MCA/MSc IT or equivalent).
Ideal Candidate Profile
Experienced in ITIL-based managed services delivery with strong incident, problem, change, and release management knowledge.
Proven skills in backend troubleshooting, including API, service integrations, and database query optimization under SLA constraints.
Familiar with cloud platforms (AWS, Azure, GCP), CI/CD tools, and observability tools relevant to backend service stability and continuous improvement.