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Strong brand, metro location, mid-level product title but niche managed-services specialization limits applicant pool.
Managed-services and ITSM expertise is somewhat transferable but favors candidates with telecom or enterprise operations background.
Requires managed-services, ITSM, AIOps and P&L expertise but no explicit years, indicating moderate filtering.
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Own and scale a portfolio of enterprise managed services across cloud, infrastructure, security, and network domains focusing on standardization and profitability.
Manage product relationships with OEMs and tool ecosystems to drive cost-effective, scalable, and automated service delivery aligned to SLA adherence.
Define service pricing models, drive margin improvement, and enable GTM and sales teams with outcome-driven service propositions and governance across service lifecycle.
Experience in Managed Services or IT Operations is mandatory.
Strong knowledge of SLAs, ITIL, service design, and delivery economics required.
Familiarity with AIOps, ITSM, monitoring, and SOC platforms is necessary.
Work Experience Required: Not explicitly mentioned in the JD.
Experienced in managing complex service portfolios that leverage 3rd-party platforms and OEM tools with a focus on automation and operational efficiency.
Demonstrated ability to translate operational metrics and service economics into profitable product offerings and scalable service tiers.
Skilled at cross-functional collaboration involving sales enablement, delivery teams, and vendor management to improve SLA compliance and customer satisfaction.