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Job Description
Structured overview of role & requirementsAbout This Role
Manage end-to-end delivery and operations governance of data center projects, ensuring optimized talent supply and customer satisfaction.
Oversee financial aspects including contract management, revenue growth, gross margin, and billing aligned with delivery efforts for projects involving teams of 50+ members.
Drive operational excellence through KPI setting, automation, innovation, knowledge management, talent development, and compliance with training/upskilling requirements.
Minimum Requirements
8+ years of work experience, preferably 5-8 years as per conflicting JD information.
Mandatory skills: IT Operations Management.
Location: Mumbai, Maharashtra, India.
Good to have certifications: ITIL 4, PMP, Prince 2.
Ideal Candidate Profile
Experienced in managing large teams and multi-dimensional aspects of data center and infrastructure programs with exposure to CXO level engagement.
Strong domain knowledge in ITSM, ITAM, incident/problem management, and financial contract oversight in delivery projects.
Strategic operator skilled in driving operational governance, automation initiatives, delivery excellence, and client relationship management in complex environments.