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Generic title and mid-level experience increase applicants, but niche ServiceNow skill reduces density.
ServiceNow platform specialization and required CSA certification limit transferability across industries.
Requires 3+ years, ServiceNow expertise, CSA certification and ITIL knowledge, making filters strict.
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Build, configure, and maintain custom ServiceNow applications, workflows, and Now Assist AI skills to automate and improve operations.
Develop custom APIs and integration spokes to connect ServiceNow with enterprise systems, collaborating with cross-functional teams and implementation partners.
Perform impact analyses and conduct regular system version upgrades to ensure platform health, vendor compliance, and alignment with organizational standards.
3+ years of ServiceNow development experience including modules like ITSM, ITOM, SPM, HAM, SAM, CSM, or SPO.
Strong proficiency in JavaScript, ServiceNow APIs, web services, and enterprise integration methods.
Bachelor’s degree in IT or a related technical field required.
ServiceNow Certified System Administrator (CSA) certification and understanding of ITIL principles mandatory.
Experienced in Agile development environments with demonstrated cross-functional stakeholder collaboration skills.
Technically strong in ServiceNow platform customizations and API integrations, capable of translating requirements into scalable solutions.
Able to manage platform health tasks including impact analysis and system upgrades within enterprise governance frameworks.