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Niche ServiceNow ITOM skillset reduces applicant pool despite mid-level experience and recognizable employer.
ServiceNow CMDB/ITOM expertise is platform-specific but transferable across industries using ServiceNow.
Explicit 3+ years ServiceNow ITOM and CMDB expertise creates strict technical filters.
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Own the maintenance, optimization, and configuration of ServiceNow CMDB ensuring data integrity and availability.
Manage health and monitoring of ServiceNow Discovery, MID servers, identification rules, and service mapping.
Collaborate with infrastructure, application owners, and asset management teams to implement data governance, support audits, and operational workflows.
3+ years experience with ServiceNow platform focusing on ITOM, CMDB configuration, Discovery Patterns, and Service Mapping.
Strong knowledge of ITIL principles with emphasis on Service Asset and Configuration Management.
Familiarity with Hardware Asset Management (HAM) and Software Asset Management (SAM) modules.
Work Experience Required: 3+ years with ServiceNow; other experience and education not explicitly mentioned in the JD.
Experienced in enterprise-level ServiceNow ITOM module and CMDB management roles.
Skilled at cross-functional collaboration with infrastructure, asset management, and M&A teams to drive data governance and system integration.
Capable in applying ITIL best practices specifically in asset and configuration management contexts.