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Job Description
Structured overview of role & requirementsAbout This Role
Own the maintenance, optimization, and configuration of ServiceNow CMDB ensuring data integrity and availability.
Manage health and monitoring of ServiceNow Discovery, MID servers, identification rules, and service mapping.
Collaborate with infrastructure, application owners, and asset management teams to implement data governance, support audits, and operational workflows.
Minimum Requirements
3+ years experience with ServiceNow platform focusing on ITOM, CMDB configuration, Discovery Patterns, and Service Mapping.
Strong knowledge of ITIL principles with emphasis on Service Asset and Configuration Management.
Familiarity with Hardware Asset Management (HAM) and Software Asset Management (SAM) modules.
Work Experience Required: 3+ years with ServiceNow; other experience and education not explicitly mentioned in the JD.
Ideal Candidate Profile
Experienced in enterprise-level ServiceNow ITOM module and CMDB management roles.
Skilled at cross-functional collaboration with infrastructure, asset management, and M&A teams to drive data governance and system integration.
Capable in applying ITIL best practices specifically in asset and configuration management contexts.