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General UX/UI title and mid-level profile increase candidate competition.
Design skills transfer broadly, but SFA-SFH CX consulting experience creates some domain-specific preference.
No explicit years or mandatory certifications; hiring will emphasize portfolio and consulting fit.
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Own the assessment and development of a CX Refresh proposal for targeted applications focused on improving user experience and business value.
Engage with cross-functional stakeholders including business, product, design, and technology teams to gather inputs and align expectations.
Deliver a leadership-ready proposal covering approach, scope, resource needs, timeline, investment, risks, and implementation roadmap.
Experience in CX/UI design and consulting explicitly required.
Skills in design thinking, user-centered design, and business analysis are necessary.
Proven ability in effort estimation, planning, and executive-level communication.
Work Experience Required: Not explicitly mentioned in the JD.
Strong experience operating at the intersection of design, business analysis, and product management in cross-functional settings.
Ability to synthesize diverse inputs into strategic proposals with clear scope, priorities, and resource plans.
Comfortable presenting and aligning proposals with leadership and senior stakeholders.