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Job Description
Structured overview of role & requirementsAbout This Role
Own the assessment and development of a CX Refresh proposal for targeted applications focused on improving user experience and business value.
Engage with cross-functional stakeholders including business, product, design, and technology teams to gather inputs and align expectations.
Deliver a leadership-ready proposal covering approach, scope, resource needs, timeline, investment, risks, and implementation roadmap.
Minimum Requirements
Experience in CX/UI design and consulting explicitly required.
Skills in design thinking, user-centered design, and business analysis are necessary.
Proven ability in effort estimation, planning, and executive-level communication.
Work Experience Required: Not explicitly mentioned in the JD.
Ideal Candidate Profile
Strong experience operating at the intersection of design, business analysis, and product management in cross-functional settings.
Ability to synthesize diverse inputs into strategic proposals with clear scope, priorities, and resource plans.
Comfortable presenting and aligning proposals with leadership and senior stakeholders.
