CUSTOMER SALES SUPPORT – EXECUTIVE
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Job Description
Structured overview of role & requirementsAbout This Role
Maintain and update customer records in internal databases such as CRM and ERP systems to ensure accurate sales data.
Prepare and submit formal quotations, proforma invoices, and related documents adhering to timelines and accuracy requirements.
Coordinate between sales, technical, supply chain, accounts, and tender departments while following up with customers on quotations and inquiries to support the sales cycle and improve customer satisfaction.
Minimum Requirements
Graduate degree in Life Sciences, Biotechnology, Pharmacy, Business Administration, Commerce, or related fields.
0 to 2 years of experience in customer support, sales coordination, inside sales, quotation preparation, CRM management, or back-office sales support.
Proficient in MS Excel, MS Word, Google Sheets, email, CRM, and ERP systems.
Work Experience Required: 0–2 years in relevant fields as mentioned.
Ideal Candidate Profile
Experience or educational background in life-science, biotechnology, diagnostics, healthcare, laboratory products, or B2B distribution sectors.
Strong coordination and multitasking abilities to manage multiple customer requirements and internal department interactions.
Detail-oriented with strong follow-up capabilities and a professional approach ensuring timely task closure and accurate documentation.