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Job Description
Structured overview of role & requirementsAbout This Role
Own and manage end-to-end service delivery and project execution, ensuring adherence to SLAs, KPIs, timelines, scope, and budgets.
Lead multiple complex technology projects from initiation through closure and transition into steady-state operations, coordinating cross-functional teams and vendors.
Provide regular status updates and executive reporting, act as primary escalation point for delivery issues, and drive continuous improvement in operational efficiency and service quality.
Minimum Requirements
Bachelor’s degree in Computer Science, Information Technology, or related field (Master’s preferred).
5+ years experience in Service Delivery Management and/or Project Management with complex technology projects in enterprise environments.
Proven knowledge of IT service management and delivery frameworks, and proficiency in Agile, Scrum, and Waterfall methodologies.
Work Experience Required: 8 to 15 years (as per qualification section)
Ideal Candidate Profile
Experienced in managing technology service delivery and projects in fast-paced, matrixed organizations.
Skilled in cross-functional coordination involving infrastructure, applications, operations, vendors, and business stakeholders.
Capable of handling comprehensive delivery plans including risk and dependency management with strong leadership and communication at technical and executive levels.