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Job Description
Structured overview of role & requirementsAbout This Role
Manage multiple Team Leads and their pods, setting performance expectations and conducting regular one-on-ones.
Own segment-level SLA, aging, and quality metrics across AML transaction monitoring workstreams, driving corrective actions as needed.
Handle escalations for complex transaction monitoring alerts and coordinate with Compliance, Legal, and Training on policy and case escalations.
Minimum Requirements
10+ years experience in AML/Financial Crime compliance operations with at least 2 years supervising teams or Team Leads.
Strong experience in Transaction Monitoring alert investigation and typology-based decisioning at an oversight level.
Experience managing KYC/CDD, EDD, PEP Review, and SAR Filing workstreams concurrently in a multi-process AML operation.
Working knowledge of TM/case management systems (e.g., Actimize, SAS AML, Verafin) and reporting tools.
Ideal Candidate Profile
Experienced in managing multiple AML workstreams and performance metrics at a segment level, indicating strong operational oversight ability.
Familiar with coordinating cross-functional stakeholder engagement with Compliance, Legal, and Training teams.
Has capacity and roster planning experience, indicating skill in workforce management and meeting SLA coverage.