Customer Success Manager (Paid Media / Performance Marketing)
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Job Description
Structured overview of role & requirementsAbout This Role
Manage end-to-end client relationships including being primary contact and ensuring high customer satisfaction.
Oversee digital paid media campaign execution, monitoring delivery, optimization, and performance metrics.
Drive customer retention and account growth through upselling, cross-selling, and strategic recommendations.
Minimum Requirements
2–6 years’ experience in Account Management, Campaign Management, or Customer Success.
Strong understanding of digital advertising ecosystem and campaign metrics.
Proficiency in Excel, Google Sheets, PowerPoint, and reporting tools.
Work Experience Required: 2–6 years in relevant roles.
Ideal Candidate Profile
Experienced in performance marketing or AdTech/MarTech environments handling digital campaigns.
Comfortable managing multiple enterprise or high-growth startup clients and stakeholders simultaneously.
Analytically oriented with strong ownership and problem-solving skills focused on client campaign success.