





Niche senior Salesforce Service/Field Service architect role reduces candidate pool and competition.
Salesforce technical skills transfer across industries, but Service/Field Service specialization limits lateral fit.
Requires specific Salesforce certifications, deep Service/Field Service expertise, and architecture plus development skills.
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Lead the architecture and end-to-end solution design for Salesforce Service Cloud and Field Service Lightning implementations to improve case resolution, field workforce productivity, and service lifecycle management.
Partner with business teams to analyze processes and define scalable, secure Salesforce solutions that align with operational and enterprise architecture goals.
Own solution delivery including requirements clarification, technical design, development oversight, UAT support, deployment coordination, and post-production support across integrations, automation, and security.
Strong expertise in Salesforce Service Cloud and Field Service Lightning capabilities and architecture.
Hands-on experience in Salesforce development including Apex, Lightning Web Components, Flows, APIs, and integration patterns.
Work Experience Required: Not explicitly mentioned in the JD.
Preferred Salesforce certifications such as Administrator, Platform Developer, Service Cloud Consultant, Field Service Consultant, Platform App Builder, or Application/System Architect.
Experienced Salesforce professional with a combined business analysis and technical architect background to translate business needs into scalable CRM solutions.
Demonstrated success working with cross-functional, global teams and managing complex Salesforce configurations and integrations with an emphasis on operational alignment and governance.
Comfortable balancing business priorities with platform scalability, maintainability, security and long-term support, applying agile delivery practices and DevOps principles.