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Niche robotics skills plus Bangalore metro presence create moderate applicant competition.
Robotics, embedded electronics, and AMR domain expertise limit cross-industry transferability.
Specific hardware/software support and 1+ years requirement make filtering moderately strict.
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Provide L1 technical support for robotics products via phone, email, and chat ensuring prompt issue resolution.
Monitor deployed AMRs and customer environments proactively to identify and troubleshoot hardware, software, and networking issues.
Develop and maintain automation tools and dashboards to improve support efficiency; coordinate remote deployments with engineering and partners.
Bachelor's degree in Electronics, Electrical Engineering, Mechatronics, Robotics, Computer Science, or related engineering discipline.
Minimum 1 year experience in Technical Support, Customer Support Engineering, Robotics Operations, Electronics, or Automation Engineering.
Technical skills required: hardware troubleshooting (PCB, sensors, embedded systems), software and networking (Linux, IP addressing, SSH) fundamentals.
Basic programming/scripting knowledge (Python, Bash or similar) and familiarity with ticketing or CRM tools preferred but not explicit hard requirement.
Experienced in cross-functional communication bridging customers and multidiscipline engineering teams with strong analytical troubleshooting.
Comfortable in a technical, operational role supporting robotics systems, AMRs, or industrial automation in a hands-on environment.
Proactive in monitoring, root cause analysis, and developing automation to improve operational efficiency and customer experience.