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Job Description
Structured overview of role & requirementsAbout This Role
Conduct verifications of client-submitted credentials ensuring accuracy and adherence to agreed turn-around times (SLAs).
Manage communication to resolve discrepancies or insufficiencies with clients, employees, or vendors, delivering final verification reports without quality compromise.
Maintain and enhance client relationships by ensuring satisfaction, collecting feedback, and implementing corrective actions to improve service delivery.
Minimum Requirements
Work Experience Required: 1-3 years in verification, client service, or related operations.
Proven track record of meeting goals under stringent deadlines.
Location requirement: Ahmedabad, Gujarat, India.
Ability to analyze data, solve problems, and work autonomously within client service or risk mitigation contexts.
Ideal Candidate Profile
Experienced in client-facing verification or background check operations, comfortable managing SLA-driven deliverables.
Capable of maintaining high-quality standards and handling complex client relationships with focused communication.
Operates well under pressure and has demonstrated ability to work independently while meeting performance targets.