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Remote role, common operations title, early-mid experience, and known insurance brand increase applicant density.
IRDAI regulatory knowledge and insurance distribution experience demand industry-specific background, reducing cross-industry transferability.
Explicit 2-3 years plus compliance, audit, and automation experience creates moderate filtering of candidates.
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Manage and oversee Distributions Service Delivery Operations including agent appointment processing and service change request handling.
Drive initiatives to improve distributions service quality, ensure compliance with IRDAI regulations, and meet operational KPIs and SLAs.
Lead and monitor a high-performing team to maintain process efficiency, compliance, and minimize escalations.
2-3 years of experience in team and process management within a large, complex organization.
Graduate or Postgraduate degree in Operations Management, Business Administration, or related field.
Experience in compliance with regulatory requirements (IRDAI) and audits.
Proven skills in process automation, system management, and stakeholder management.
Experienced in leading projects and digital transformation focusing on automation and AI/Smart tools.
Operationally strong with capability to manage high volume and complex processes under compliance constraints.
Skilled in stakeholder engagement across diverse internal teams and external agents/vendors.