Executive - Distributions Service Delivery & Operations
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Job Description
Structured overview of role & requirementsAbout This Role
Manage and oversee Distributions Service Delivery Operations including agent appointment processing and service change request handling.
Drive initiatives to improve distributions service quality, ensure compliance with IRDAI regulations, and meet operational KPIs and SLAs.
Lead and monitor a high-performing team to maintain process efficiency, compliance, and minimize escalations.
Minimum Requirements
2-3 years of experience in team and process management within a large, complex organization.
Graduate or Postgraduate degree in Operations Management, Business Administration, or related field.
Experience in compliance with regulatory requirements (IRDAI) and audits.
Proven skills in process automation, system management, and stakeholder management.
Ideal Candidate Profile
Experienced in leading projects and digital transformation focusing on automation and AI/Smart tools.
Operationally strong with capability to manage high volume and complex processes under compliance constraints.
Skilled in stakeholder engagement across diverse internal teams and external agents/vendors.