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Generalist mid-level role, metro Hyderabad location, and common SQL/operations title increase candidate competition.
Core SQL Server and production support skills transfer across industries, though healthcare/payments domain experience helps.
Explicit 4+ years requirement and mandatory SQL Server production skills enforce strict filtering.
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Provide L2/L3 production support for business-critical applications and SQL Server databases ensuring high availability and performance.
Monitor, troubleshoot, and resolve SQL Server incidents, perform root cause analysis, and implement preventive actions to maintain system reliability.
Support batch jobs, ETL processes, scheduled SQL tasks; manage on-call support, incident escalation, and collaborate with application, DevOps, and infrastructure teams during incidents and deployments.
4+ years of experience in Production Support or IT Operations roles.
Strong hands-on experience with Microsoft SQL Server including writing and optimizing complex queries and stored procedures.
Experience with incident management tools (e.g., ServiceNow) and working in shift-based/on-call environments.
Not explicitly mentioned in the JD: formal education qualifications and notice period.
Experienced in handling SQL Server performance tuning, deadlock analysis, and query optimization in high-availability enterprise environments.
Comfortable operating in production support for healthcare, payments, or financial systems with strong incident management skills.
Capable of collaborating closely with cross-functional teams (application, DevOps, DB, infrastructure) during incidents and deployments and managing SLA adherence effectively.