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Tier-1 brand, metro location, and mid-level generalist collections role increase applicant competition.
Collections requires RBI knowledge, agency networks, and local language, limiting cross-industry transferability.
Requires domain experience, agency management, and local language—moderate filtering of candidates.
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Own collection performance for assigned geography and portfolio buckets by executing strategies to drive resolution and recovery outcomes.
Lead, coach, and develop a team of 2-5 direct reports focused on meeting collection targets.
Manage 3-6 external collection agencies, ensuring productivity, capacity, quality, compliance, and resolution target achievement.
Work Experience Required: Not explicitly mentioned in the JD
Strong knowledge of local region/state customer profiles and challenging risk areas within districts.
Proficiency in the local language of the assigned geography.
Understanding of RBI guidelines, code of conduct for collections, and key collection metrics like resolution rates and ROR recoveries.
Experienced in managing and driving performance of multiple collection agencies in a geographic region.
Skilled at analyzing MIS and collection metrics to identify gaps and implement corrective actions.
Capable of cross-functional collaboration with operations, risk, legal, analytics, and agency teams to enhance collection outcomes.