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Strong employer brand, metro location, and common collections manager role increase applicant competition.
Collections requires financial-services and collections domain knowledge, limiting transferability across industries.
No explicit years required but specific regional, agency-management, and compliance skills indicate moderate filtering.
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Own collection performance and resolution/recovery targets for the assigned geography and portfolio buckets, analyzing MIS and key metrics to drive improvement.
Lead, coach, and manage a team of 2-5 direct reports and oversee 3-6 collection agencies to ensure productivity, quality, compliance, and capacity.
Ensure adherence to RBI guidelines, internal policies, and collections code of conduct while collaborating cross-functionally to resolve issues and enhance collection outcomes.
Work Experience Required: Not explicitly mentioned in the JD.
Strong understanding of the local region/state customer profiles and pin codes relevant to risk assessment.
Proven ability to manage and drive performance of local collection agencies.
Proficiency in the local language and knowledge of collections business metrics and code of conduct.
Experienced in leading mid-sized teams and multiple collection agencies within a geographically defined portfolio.
Operationally skilled in interpreting collection KPIs and implementing corrective actions to optimize recoveries.
Familiar with regulatory compliance in RBI-guided collections and effectively managing agency partnerships in India.