Back
Tier-1 bank, generic Ops analyst title, metro location, and broad skillset increase candidate competition.
Banking regulatory and client-reporting focus makes background fit sensitivity high.
Preferred QA, banking operations experience, and specific tooling moderately raise shortlisting strictness.
Login to See Your Match Score
Create a free account or log in to unlock your CV match score across:
Conduct quality assurance reviews and business analysis of client communications and operational processes to ensure compliance with Citi policies and regulatory requirements.
Identify process gaps, defects, and control weaknesses; recommend and implement corrective actions to improve quality and operational efficiency.
Coordinate multiple projects concurrently, liaising between business, technology, legal, compliance teams, and preparing reports, presentations, and training materials to support quality and operational excellence.
Bachelor's degree or equivalent experience.
Experience Required: Previous relevant experience in Quality Assurance, QC, Banking Operations, Audit, Risk & Control, or Operations Support preferred.
Proficiency with Microsoft Office (Excel, PowerPoint, Word) and working knowledge of SQL environments and database queries.
Work Experience Required: Not explicitly mentioned in the JD, but relevant experience in quality or operations support is preferred.
Experienced in quality monitoring, defect identification, root cause analysis, and process improvement within banking or operational control environments.
Capable of managing multiple projects and serving as liaison between technical and business stakeholders, advising on priorities, risks, and delivery timelines.
Familiar with workflow management, case management, operational reporting tools, and comfortable handling compliance and regulatory business requirements.